Our Privacy Policy | Smith & Company, PLLC

Our Privacy Policy & Terms and Conditions

Effective Date: September 16, 2026

This Privacy Policy describes how Smith & Company, PLLC ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website, use our legal services, or interact with us at smithelaw.com (the "Site").

1. Information We Collect

We collect the information necessary to schedule legal consultations, process payments, and communicate with you regarding your legal matters.

Contact & Inquiry Data: Name, email address, phone number, and any background information you voluntarily provide through our general inquiry or consultation forms.
Payment Data: Credit card numbers, bank account details (for eCheck/ACH), billing addresses, and payment history. (Note: We do not directly store or access your full financial credentials; they are handled securely by our legal payment processor).
Device & Usage Data: IP address, browser type, operating system, and tracking identifiers collected automatically when you navigate the Site.

2. How We Use Your Information

We use your data to manage our client relationships and communicate effectively across multiple channels:

Legal Intake & Operations: To evaluate your potential case, schedule consultations, and maintain contact regarding your legal matters across our offices.
Payment Processing: We use LawPay to securely process payments for legal services, consultations, retainers, and administrative fees.
Voice & Text Communications: We use RingCentral to manage our telephone communications, voicemails, and SMS text communications.
Email Communications: To send you case updates, appointment confirmations, and informational legal updates.
SMS Updates & Reminders: To send text updates regarding scheduling, consultation reminders, or urgent case notices (only if you have provided explicit opt-in consent).

3. Sharing Your Information & Third-Party Vendors

We respect your privacy and protect client confidentiality. We do not sell your personal information. We only share data with trusted third parties required to conduct firm business:

Payment Gateways: Financial data is shared directly and securely with LawPay to safely complete transactions in compliance with legal industry standards.
Communications Platforms: Phone numbers and text conversations are transmitted through RingCentral to deliver voice and SMS services.
SMS Consent Exception: Mobile phone numbers collected specifically for SMS communication or text marketing consent will not be shared, sold, or rented to third parties for their own marketing purposes.
Legal Disclosures: We may disclose your information if required by law, court order, or to protect our legal rights.

4. Your Rights and Opt-Out Choices

You maintain full control over how our firm communicates with you:

Email Opt-Out: You can unsubscribe from our informational or marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails.
SMS Opt-Out: You can stop receiving text messages from us at any time by replying "STOP", "END", or "QUIT" to any text message received from our firm.

5. Professional Attorney-Client Privilege Note

Please note that transmitting information via our general website contact form does not create an attorney-client relationship. Confidential or time-sensitive information should not be sent through the general website form until a formal attorney-client relationship has been established with Smith & Company, PLLC.

6. Data Security

We implement commercial and legally appropriate security measures to protect your sensitive personal data. All payment details and web forms are encrypted using secure socket layer technology (SSL). LawPay processes all transactions in compliance with PCI-DSS Level 1 security standards. However, no method of transmission over the internet is completely secure.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Smith & Company, PLLC
Email: immigration@smithelaw.com
Phone (CT): 860-393-0043
Phone (NY): 718-874-5999

Terms and Conditions of Use

Effective Date: September 16, 2026

Welcome to smithelaw.com (the "Site"). This Site is owned and operated by Smith & Company, PLLC ("we," "us," or "our"). By accessing or using this Site, you agree to comply with and be bound by the following Terms and Conditions of Use ("Terms"). If you do not agree to these Terms, please do not use this Site.

1. No Attorney-Client Relationship

The information provided on this Site is for general informational purposes only and does not constitute legal advice.

No Relationship Formed: Your use of this Site, including the submission of information through contact forms, emails, or scheduling links, does not create an attorney-client relationship between you and Smith & Company, PLLC.
Formal Engagement Required: An attorney-client relationship is only established after we have explicitly agreed to represent you and a written retainer agreement or engagement letter has been signed by both parties.

2. Payments and LawPay Processing

When you pay for a consultation, retainer, or legal services through our Site, you agree to the following financial terms:

Payment Processor: All electronic payments are securely processed through LawPay, a specialized third-party legal payment gateway. By submitting payment details, you authorize LawPay and our firm to charge the designated payment method.
Fees and Billing: Consultation fees are due at the time of scheduling unless otherwise specified.
Refund Policy: Consultation fees are non-refundable unless canceled at least 24 hours in advance. All refunds are subject to our standard retainer agreements.

3. Communications via RingCentral (Voice and SMS)

1. SMS Consent Communication:

The information Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:

If you have consented to receive text messages from Smith & Company, PLLC , you may receive messages related to the following:

Conversations about Appointment reminders

Conversations about Follow-up messages

Example: "Hello, this is a friendly reminder of your upcoming appointment with Eon Smith of Smith & Company, PLLC at 100 Pearl Street, 14th Floor, Hartford CT 06105 on September 26, 2026 at 4:15PM. You can reply STOP to opt out of SMS messaging from Smith & Company, PLLC at any time."

3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments/conversaitons, etc.

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

4. Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:

You may opt in to receive SMS messages from Smith & Company, PLLC in the following ways

Verbally, during a conversation

6. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at esmith@smithelaw.com

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary

4. Intellectual Property

All content on this Site—including text, graphics, logos, images, articles, and software—is the property of Smith & Company, PLLC or its content suppliers and is protected by United States and international copyright, trademark, and intellectual property laws. You may not copy, reproduce, modify, or distribute any content from this Site without our prior written consent.

5. Prohibited Uses of the Site

You agree to use the Site only for lawful purposes. You are strictly prohibited from:

Using the Site in any way that violates local, state, federal, or international laws (including US immigration, criminal defense, or Guyanese property laws).
Transmitting any malicious code, viruses, or software designed to disrupt the Site's functionality.
Attempting to gain unauthorized access to our servers, user accounts, or LawPay payment processing pathways.

6. Limitation of Liability

To the fullest extent permitted by law, Smith & Company, PLLC, its members, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, use of, or inability to use this Site, or any errors or omissions in the content thereof.

7. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of New York (or State of Connecticut, if applicable to your primary engagement), without regard to its conflict of law principles. Any legal action arising out of these Terms must be filed in the state or federal courts located in New York County, NY or Hartford County, CT.

8. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Smith & Company, PLLC
Email: esmith@smithelaw.com
Phone (CT): 860-393-0043
Phone (NY): 718-874-5999